Headquarters: 33 avenue de Wagram, 75017 Paris, France
SIREN: 807 465 059 | RCS Paris
Customer Service: +33 1 84 19 29 81
Director and person in charge of publications: André Gardella
Name of host: Amazon Web Services
Headquarters: 31 place des Corolles, 92400 Courbevoie
TREEZOR has been granted an electronic money institution license by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) and is authorized to provide the payment services provided for in 3° and 5° of II of Article L. 314-1 of the Monetary and Financial Code. More specifically, in its capacity as a payment service provider, TREEZOR is authorised to issue and manage electronic money, to execute payment transactions associated with an account, in particular the execution of direct debits and transfers, including standing orders, and to issue payment instruments and acquire payment orders.
These authorisations are available on the ACPR (French Banking Regulator) website in the Register of Financial Agents (REGAFI).
TREEZOR is subject to the ACPR’s supervision with regard to compliance with the legislative and regulatory provisions applicable to it as an electronic money institution.
The information contained in this Site should not be considered as commercial offers of products or services. We also specify that the content of the pages that make up the Site is disseminated for purely informative purposes and therefore could not be used to engage the responsibility of the site publisher.
Any person wishing to purchase one of the products or services mentioned is invited to contact the company TREEZOR to be informed of all the terms and conditions of subscription of products and services.
All elements of the Site, visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. Thus, none of the elements from the Site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever, except with the prior consent of TREEZOR.
CONFIDENTIALITY OF PERSONAL DATA
TREEZOR guarantees the confidentiality of all data concerning you that are transmitted to us through this Site, or by any other means. Concerning the personal information that we collect on our site, we remind you that you have a right of access, rectification and opposition in particular for their use for commercial prospecting purposes, under the conditions provided by law.
To exercise one of these rights, you must contact : TREEZOR – 33 avenue de Wagram – 75017 Paris, France. A maximum delay of 1 month may be necessary between the reception of your correspondence and its taking into account in our information systems.
We also inform you that when you visit the Site, a cookie may be automatically installed on your browser software. A cookie is a block of data that does not allow the User to be identified but is used to record information relating to the User’s browsing on the Site (pages consulted, date and time of consultation, etc.). You can oppose the recording of cookies by reconfiguring your computer.
You can go on our Cookies page to know more about them.
TREEZOR has joined the mediation system set up by the French Association of Payment and Electronic Money Institutions (AFEPAME). If you are not satisfied with the answers given to you by your usual interlocutor, you can send a complaint to our Operations Department at the following address: email@example.com or by phone at +33(0)220.127.116.11.23 and we commit ourselves to give you an answer within 15 working days following the reception of your complaint.
However, if additional time is required to respond to you, TREEZOR will send you a pending response justifying this period and specifying the final date for its response. In any case, you will receive a final answer no later than thirty-five working days following receipt of your complaint. In the event that the disagreement persists, you have the option, as a consumer, to contact the AFEPAME Mediator free of charge, within one year of your complaint, according to the following referral procedures:
(1) By post, a letter addressed to the mediator of AFEPAME, at the following address:
36 rue Taitbout, 75009 Paris, France
(2) By electronic means, by completing your file according to the instructions given on the AFEPAME Mediator’s website: https://mediateur-consommation-afepame.fr/la-saisine/la-saisine-electronique/