The fight against payment fraud remains a challenge on two fronts. It involves on the one hand the growing adoption of more secure technologies and on the other the need for constant vigilance to counter fraudsters who explore ways of circumventing these technologies by focusing on manipulating consumers.

The total amount of payment fraud in France is estimated at 1.2 billion euros, and fraud techniques involving manipulation of the user, such as fake bank advisor fraud, are on the rise, reaching 379 million euros in 2023, according to figures (in French) published by the Observatoire de la Sécurité des Moyens de Paiement (OSMP) on September 10, 2024. 

Against this backdrop, transaction security is of paramount importance to regulated players such as Treezor. As a pioneering and leading BaaS platform, Treezor makes a point of adopting rigorous security protocols to protect its customers and their end-users. 

One of the main fraud techniques is social engineering, where the fraudster pretends to be a financial advisor in order to obtain confidential information, authentication codes or to register RIBs (bank account details) and make transfers.

Before phishing, social engineering is used to retrieve personal information about an individual directly from the Internet (forums, social networks, etc.) and through requests for information by e-mail, SMS or phone calls (fake bank advisor, fake HR interview, etc.)

The consequences of social engineering are computer attacks, particularly targeted phishing.

Manipulation fraud follows a methodical process: identity theft. Initially, the victim receives an e-mail or SMS impersonating a bank or public utility. Often, these messages contain malware enabling the fraudsters to gather personal information. This information is then used when the victim is contacted.

Treezor and its agents will never ask end-users to disclose their authentication codes or make money transfers, even for security reasons.

So be particularly vigilant in the face of telephone solicitations, e-mails and interactions on websites such as social networks, forums and chat rooms, all of which are channels exploited by fraudsters. Stay informed and protect your confidential information.

The right reflexes

Treezor recommends the following practices to prevent fraud:

  • When you receive calls claiming to be from a financial advisor, ask for the caller’s identity, then hang up and call back on the official number from your Customer Area.
  • Ignore suspicious emails and check carefully before providing confidential information (bank login, password, credit card number). For more information, see this phishing fact sheet (in French).
  • Avoid divulging confidential information on social networks (bank login, password, credit card number).
  • Never click on links or shortcuts in external e-mails.
  • For added security, you should access your Customer Area via the dedicated application.

What to do in the event of a suspicious situation:

  • If you receive a suspicious e-mail, forward it to the address provided by your financial advisor, then delete the e-mail. For more information, see this article on fake tech support scams (in French).
  • If you have shared your account login and password, change your password immediately via your Customer Area and carefully review your recent transactions, especially transfers.
  • In the event of disclosure of your credit card details, cancel the card as quickly as possible.

For more information on fraud protection:

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